The biggest challenge for management today? Aligning people and processes.
Most organizations have a disconnect between their strategic vision and results. And in a highly competitive environment, most try to quickly fix their vision or provide support to their leadership while other aspects of the organizational framework are not considered. Enter TalOp, a transparent fact finding approach to people (talent) and process (operations) improvement. The fundamental premise of the proprietary TalOp method is that an organization’s management benefits by understanding at the core how their organization is doing not just at the strategic or leadership levels but in each of the following five areas: “This enabled us to engage our employees more effectively, reduce turnover, realize significant operational efficiencies and improve product quality and delivery thus increasing client satisfaction. The icing on the cake was a reduction in operating costs by over 60%. This is just one example of the success I realized by utilizing the TalOp process.” George J. Raab III CAO/CFO Guggenheim Securities Former CFO and COO of Bear Stearns Companies Inc., Investment Banking Division Viewing talent and operations through the five levels of TalOp enables management to identify gaps and operational risks and to formulate more focused solutions. Using key performance indicators and balance scorecards to monitor and measure results of functions identified to maximize efficiency, effectiveness and employee engagement, TalOp frames what is needed to improve and maintain an organizations desired level of performance. TalOp is structured specifically for use by any executive or manager of an organization, a division or a department. Easily employed and flexible in approach, the methodology has been applicable to:
- organizations looking to solve a problem
- organizations looking for a structured management process to facilitate internal benchmarks, talent and operational management best practices
- managers looking for an integrated strategy for managing people and processes
“A blueprint for any business that wants to fully utilize human resources to best deliver their mission and goals…..increase productivity while reducing costs. It should be required reading for all chief executive officers.” Dr. James Sheerin Senior consultant, Sheerin Associates LLC Outcomes of engaging in the TalOp method include improved client satisfaction through the enhancement of organization-wide accountability and transparency. Once complete, TalOp clearly frames what is needed to validate standards and benchmarks and maintain an organization’s desired level of excellence for managing talent and operations. Although status quo may be comfortable, the cost and risk of doing nothing puts organizational sustainability at risk. The more engaged a workforce—the better that organization’s processes align with strategic goals—the better the organization is in a position to be competitive and win. And who doesn’t want to win?
While at first glance you may think that a function map resembles an organizational chart, a function map is quite different. To start, a Function Map has a lot more boxes than a typical organizational chart. It will be colourful, and information intense, but it does not contain names. It is a graphic representation of key information regarding the status of the functions of a work unit, department or even a whole organization. Like most maps, a Function Map is rich in information. Typically, it captures the number of FTEs performing particular functions, whether the function is operating at capacity, and how it is measuring up to key performance indicators. It is a tool for managing, priority setting and decision-making, and yet the power of the Function Map rests as much in the process that creates the Function Map as in the graphic display of the process results.
Click here to learn more about Function Mapping.
Howatt HR’s TalOp Process Mapping improves the efficiency and effectiveness of functions by providing insight into how each function currently adds value; identifying opportunities to streamline and automate; creating a base for creating/verifying knowledge management tools; building a foundation for defining core competencies; and defining a process to validate existing operational procedures.
Read our overview of TalOp Process Mapping.
Read more about TalOp or contact a TalOp consultant today and see where your organization can go.